Follow these steps to install and set up the assistant on your computer: For Windows Users:

If the NAS was previously on a different network (e.g., 192.168.0.x vs 192.168.1.x), the assistant cannot see it.

The is the essential configuration utility used to discover, initialize, and manage legacy Freecom Network Attached Storage (NAS) devices. If you own classic hardware like the Freecom Network Drive XS, Dual Drive Network Center, or Silverstore 2 Drive NAS, this software bridges your local computer and your storage hardware.

Since Freecom has transitioned much of its support through its parent company, Verbatim, finding the original installer can be tricky. Official Support Channels

Identify the entry corresponding to your Freecom hardware (often listed under the manufacturer "Freecom" or displaying a matching MAC address sticker from the bottom of the unit). Note the assigned IP address (e.g., 192.168.1.45 ).

If a Windows Defender Firewall prompt appears, click for Private Networks. For macOS Users: Download the Mac version ( .dmg file). Double-click the downloaded file to open the disk image.