In Device Manager, locate the unidentified or e-Gate device. Right-click and choose Update driver .
The installation requires multiple drivers, primarily for the SchlumbergerSema Cyberflex e-Gate smart card reader inside the box. setool box 3 setup
Disconnect the box, remove the smart card from the internal reader slot, clean the gold contacts with rubbing alcohol, reinsert it firmly, and reconnect the box. Verify that the "Smart Card" service is running in Windows Services ( services.msc ). Error: "Box Not Detected" / COM Port Issues The software cannot identify the hardware interface. In Device Manager, locate the unidentified or e-Gate device