Unlike some platforms that rely on a sprawling marketplace of third-party plugins with varying quality, Zammad takes a more curated approach. Addons in Zammad are essentially Ruby gems or specific code extensions that hook directly into the application’s core.
Zammad Package Manager files created by the open-source community or third-party developers to inject custom Ruby on Rails code directly into the system. Essential Categories of Zammad Addons and Integrations 1. Communication & Telephony (CTI) Addons zammad addons