Zammad Addons New -

Older integrations often relied on fragile workarounds. The newest WhatsApp add-ons utilize the official Meta Business API directly within Zammad. They support structured templates, rich media (PDFs, images, videos), interactive quick-reply buttons, and official verification badges—all synced natively into the Zammad ticket timeline. Modern Collaboration Tools: Microsoft Teams & Slack 2.0

// In app/assets/javascripts/apps/my_new_feature/my_new_feature.js

Even in this transitional period, a wave of innovative add-ons—both from the community and third-party vendors—has emerged. Here is a curated list of the most impactful new tools in 2026, categorized by their function.

Navigate to your Zammad installation directory. All addons are located in:

Released: March 2026

Zammad’s native "Thumbs up / Thumbs down" is too basic for modern NPS (Net Promoter Score) surveys.

: This tool allows agents to rewrite, polish, or translate replies directly within the ticket interface, ensuring consistent communication quality. AI Ticket Summaries

cd /opt/zammad/app/assets/javascripts/apps/ # OR for backend logic usually registered via gems or specific lib folders. # For frontend addons specifically: cd /opt/zammad/app/assets/javascripts/apps/